The CUSTOMER is ALWAYS RIGHT 🙂 here is what they have to say about us

From: Vital…
Sent: 16 August 2017 11:18 AM
To: ‘Christa (Artwork & Production) – Sure Marking Services’; Belinda (Sales & Enquiries) – Sure Marking Services
Subject: RE: Quotation

Good morning,

Thank you, we have received our samples.

We are highly satisfied with the quality and overall workmanship. It cannot even be compared to the other sample we received.

The rest of the items will be sent by courier for delivery to you tomorrow to continue with the engraving (Option 1 on attached document)

Kind Regards 

Marike Ferreira


From: Carmen
Sent: 17 July 2017 07:46 PM
To: Belinda (Sales & Enquiries) – Sure Marking Services; mark@laserengraving.co.za; ‘Admin – Sure Marking Services’
Subject: RE: 16GIG USBS

Hi Belinda

I have only gotten back now, I have had such a nightmare with this supplier letting me down, I have to say a very big thank you for the offer to assist us by close of business today, not many suppliers go out of their way to assist at the drop of a hat and be willing to make a miracle happen for us, and for that I thank you, it is just a pity she decided not to go with the usbs, she will wait for the other ones to come from China (that’s if they ever do), but the fact that you were willing to help is greatly appreciated! So thank you again from the bottom of my heart.



From: Carmen Heinisch
Sent: 28 February 2017 09:01 AM
To: mark@laserengraving.co.za; Belinda (Sales & Enquiries) – Sure Marking Services; ‘Admin – Sure Marking Services’
Subject: Authorized Resellers of Promotions Products

Hi Team

Not sure if you saw on the Facebook page for the Authorized Resellers of Promotions Products, you guys received rave reviews! I couldn’t copy everything but please go have a look at how happy all your customers are, very impressive  🙂

Thanks for being such a great supplier, always helpful, fast, efficient, great quality & always accommodating of our sometimes very crazy deadlines, we really value you as a supplier

Thank you!


From: Kathy
Sent: Wednesday, December 07, 2016 4:59 PM
To: Belinda (Sales & Enquiries) – Sure Marking Services <admin2@laserengraving.co.za>
Cc: Admin – Sure Marking Services <admin@laserengraving.co.za>; mark@laserengraving.co.za
Subject: Re: 4 Gig Swivel Usb’s Branded!

Hi Belinda

I just want to say a HUGE thank you for the AWESOME service. My USB’s arrived today. I haven’t checked them all but they look stunning 

Many thanks

Kind regards



From: Claudia
Sent: 02 August 2016 04:10 PM
To: ‘Admin2 – Sure Marking Services’
Subject: SPAR USB

Dear Belinda / Christa

A little note from our client at Spar : I received the USB’s yesterday and they look amazing

Kind Regards

Claudia Lee

Personal Assistant


From: David Webb
Sent: 04 December 2015 12:10 PM
To: ‘Mark – Sure Marking Services’
Subject: RE: Engraved Swivel USB’s

Hi Mark, the memory sticks came out beautifully – thank you very much once again for fantastic service.

All the best to you and family and staff for Christmas and the holidays.

With best regards


Dr David Webb


From: Mardi de la Harpe
Sent: 13 November 2015 03:33 PM
To: admin@laserengraving.co.za
Cc: mark@laserengraving.co.za
Subject: Thank you

Books just delivered and client super stoked – she is making her flight with notebooks intact for her training session on Monday morning in CPT.

Thanks a mil much appreciated xxx

Kind Regards,



From: Taryn
Sent: Monday, November 02, 2015 9:07 AM
To: mark@laserengraving.co.za
Cc: ‘Admin – Sure Marking Services’
Subject: Just A Mail to say….
Importance: High

A very BIG and GREATFUL THANK YOU to you and your entire team for your help on Friday,

and for really pulling out all the stops just for me 🙂

I owe you big time.




6 October 2015

Thanks Christa

I had a look and the Sticks look great


Daniel Jenner


2 October 2015

Hi Christa,

It’s an absolute pleasure, they deserve it.  Of all the suppliers I deal with they are by far the nicest, friendliest and coolest bunch.

Take care and have a lovely weekend.

Kind regards,



Hi Lynelle,

We just wanted to extend a special thank you for the Chelsea buns you brought the guys, it’s very much appreciated and very kind of you!

Of cause it’s not expected at all, they work so hard and sometimes have to deal with very difficult customers in dispatch but it’s very special when a customer shows appreciation.

They said to say thank you very much 🙂

Have a lovely weekend,

Warm regards,



29 September 2015

Hellooo Christa

I trust you are well :):)

I would like to let you know, that my last working day will be this coming Friday the 2nd of October

I would like to THANK YOU VERY MUCH from the bottom of my heart

For all your support & assistance the last 2 years!!

You have been AMAZING to work with, thank you for always making my insane rush orders happen 

Wishing you & Mark all the best ahead!

Lots of love and hugs

Luci x x  


23 September 2015

Hi Christa

I trust you’re well.

Thank you very much for the USBs, they came out perfect (as expected).

Have a good rest tomorrow.

Thank you

Kind Regards

Desire Abel


21 September 2015

Thank you for the sterling job! They look fantastic! I’m so happy!

Kind regards,

Gaby Kalarytis


11 September 2015

Thank you so much for the swift delivery on my order yesterday, I really appreciate the effort.



24 Aug 2015

Hi Christa,

Thank you and the team for the your hard work with the memory sticks and this tight deadline. Much appreciated.



18 August 2015

Thank you Christa, it’s just been a pleasure dealing with you and I’m positive you will hear more from me !

Kind Regards,

Lizel Cronje


14 August 2015

LDS will collect today. Thank you for being so easy to do business with.

Kind regards,

Sylvia Martinson


Thank you very much Christa and your team.

And thank you again that there was no issues, very grateful.

Have a fantastic day and please feel free to pass on all your specials, I will happily send them out on our database.

Kind Regards

Nicola Goosen


Hi Christa,

My boss said our time frame is too short so we cannot fulfill this order.

I would just like to say thank you for your willingness to assist and your professional manner! We will definitely use your company in the future.

Hope you have a lovely day,

Kind regards,



Hi Christa

Thank you for the great work yesterday. We made it for the client who was leaving and they loved the product. Might I be able to collect the 250 pens for Sort Me Out Food around 4 or 5pm?

 I hope you saw the payment I made yesterday.

 Many thanks,



Hi Mark,

Thank you, will arrange for payment to be made ASAP, thank you so much to your super-efficient team for helping us on this !

They look absolutely stunning and I have no doubt that the client will be blown away, you guys really are the best !

Thank you !



Hi Christa

Trust you had a great relaxed weekend.

Christa I was gobsmacked when the courier arrived here this morning with the stock.

Sincerely THANK you all for a more than the Great service.

You guys are absolutely phenomenon.

One VERY Happy customer and one Very happy client.

Thank you again

Have a wonderful day further.

Kindest Regards



Dear Christa & Mark

I would like to wish you both a VERY HAPPY Festive Season & prosperous 2015

Thank you very much for your support, kindness & always going the extra mile for us this year  :)!!

 I look forward to working with you next year again!

Be safe – Travel safely

Lucinda Pretorius



Good day Mark

Thank you yet again for the most amazing service. You and your team continue to make us look good to our clients due to the great quality work and efforts in assisting us. We appreciate it and will look forward to continue working with you as we also grow our business. Thank you


Owen Sande


Hi Guys

Can you please engrave 4 pens for Helena mines for collection Monday afternoon latest?

I must say I am seriously impressed with the engraving on this particular pen, I was very nervous because of the coating on it!

Have a lovely day.



Hi there

Thanks a lot for all the effort with my rush job on Friday.  Much appreciated..  helped both myself and my client out of a whole lot of hot water.



Hi Melanie & Mark,

I just wanted to thank you for the great service and laser engraving I have received on the USB & Tape measures. I have included below the email I received from the client.

Really appreciate it, thank you.



Client is so super happy that she has received the usbs so quickly and they look great.  So Thanks 🙂



Hi Mark,

We have to commend you and your suppliers for the superb product that we have received.

We know that you worked hard on getting them perfect and we greatly appreciate your dedication. We are proud to hand these promotional items out. They are chic, neat, sleek.

Well done!

Kind regards,

Armanda Mc Crudden


Hi Melanie

oh wow already??! thats really truly amazing! I will ask my fiance to come pick them up.




Hi Melanie

The client delivered the cd with the data today. I will post it to you with the courier please send me your physical address.

Thank you so much your team is amazing the order is already ready, WOW!

Take care



Dear Mark

Many thanks for the awesome service I continue to receive from your company and your team. My client was very happy today. I look forward to working with you continuously into the future. Have a great day and thanks for the awesome service 🙂

Kind Regards



Unbelievable service

You guys are amazing. Will Pay Shortly



Hi Melanie

It has been a pleasure once again dealing with you – so efficient.

Please find attached the proof of payment.

I will send my driver tomorrow morning to collect.




Hi there,

Tshepo has a very hectic day today but DAMN that was fast lol no games

I will get him to collect on Monday

Many Thanks



Hi Mark

Thank you for all of your assistance this year. We really do appreciate everything that you do for us. It is because of suppliers like you that make us look so good.

Thank you.




Hey Mark

Only a pleasure =)

I just want to say thank you for your excellent work, and your lovely staff, they are all so friendly and helpful, it’s lovely to go there, even though everyone is under Pressure there is always time for a big smile and a polite “how are you doing” CONGRATS!!

Kind Regards



Morning, You ROCK with your service as always! Thank you!



Thank you guys, client is happy. Will sure use you in the future and recommend others

regards Jabu Galubetse


Hi Mark & Team,

Thank you for the effort to get our order out. Much appreciated.



HI Mark

Thank you for the CMC order I do appreciate it. Client has collected and was very happy.




Thanks Mark for great, prompt work as usual, also for fitting in Dane’s knife, much appreciated.

With thanks and regards,



Hi Mark,

Thank you for the excellent job on the pens received.

We will be sending a further 250 Slim metal pens for the same artwork today.

Kind regards

John Langa


Hi Mark,

Just wanted to say THANK YOU for the 200x folders!

They looked amazing and the client was really very happy! Thought I would let you know some good feedback for Friday 🙂




No thank you!!!!! u guys really helped me out with this!

Thanks for the speedy service




I have just delivered the USBs sticks and they are very happy.

Thanks again for you good service.

Jentina Snyman
Finance Manager


Payment attached

I wish all my suppliers were this jacked up!!!!!!!!!!!!!!

Thank you
Samantha Pinnell


Hi Mark,

I received the 8 Gig USB’s yesterday afternoon and they look Great!! Thank you 🙂

Best Regards



Good Day 🙂

This is the 1st time I have sent you guys an e-mail. I have only heard good things, and have seen your amazing work 🙂 NICE TO MEET YOU*

Please would you be so kind to send through the artwork approval once you are done.



Hi there


Thanks a lot for all the effort with my rush job on Friday.  Much appreciated..  helped moth myself and my client out of a whole lot of hot water.

Confidential Disclosure

We at Sure Marking Services are only interested in laser engraving and marking logos given to us by our customers. All information, whether oral, written or otherwise, that is supplied shall be treated as confidential. We will not use the information for any purpose, other than for the purpose instructed by our clients.